Thank you for choosing to shop with us at SlimeWorks. We strive to make sure your order is carefully packed and promptly shipped to you.
Orders are typically processed and shipped within 3 - 5 business days from the time your order is placed. Please note that we do not process or ship orders on weekends or holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Our shipping rates are based on the weight of your order and the shipping destination. Please note that shipping times may vary based on your location and chosen shipping option.
GENERAL INFO
At Design Your Slime, we are committed to providing our customers with the best possible experience. We understand that buying slime online can sometimes be tricky, so we have created the following policies to ensure that you are satisfied with your purchase.
RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase from SlimeWorks. If for any reason you are not satisfied with your order, please contact us within 14 days of receipt of your package. Due to the sensitive nature of slime, we accept returns up to 14 days after purchase. Item must be returned to receive refund. Return shipping label will be provided from SlimeWorks. Once item is received, refund will be processed.
PRODUCT QUALITY
We take great care to ensure that all of our slime products are of the highest quality. If you receive a product that is defective or damaged, please contact us immediately and we will arrange for a replacement to be sent to you.
CUSTOMER SERVICE
We are committed to providing excellent customer service. If you have any questions or concerns about your order, please don't hesitate to contact us. We are available to assist you via email or phone and will do our best to respond to your inquiry as quickly as possible.
If you have any questions or concerns about your order or shipping, please feel free to contact our customer service team at Support@SlimeWorksCo.com.
We are here to help!
**We were once Design Your Slime. We have rebranded as Slime Works Slime Shop.